Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • Baluster Store use of personal information that you may submit to Baluster Store through this Web site is governed by the Baluster Store Privacy Policy. 

    “We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology”.

  • Consumer Agreement
    • Shortages or damages must be reported within 5 days of delivery.
    • No returns or exchanges accepted.
    • We are not responsible for any mistakes during installation.
    • We reserve the right to change and discontinue Products at any time without notice.


    • Baluster Store is an online vendor of iron stair parts, we communicate with our customers via email only. If you have any questions please email us at info@balusterstore.com
    • Cancellation:  If you need to cancel an order, you need to email us immediately to info@balusterstore.com There is a 15 % cancellation fee. You can't cancel an order that has been shipped



    Shortages and damages must be reported within 5 days of delivery




  • Shipping & Delivery
  • At this time, Baluster Store ships merchandise to locations within the United States only. 

  • Return Policy

    • No returns or exchanges accepted.

    “You may return damaged or defective merchandise''

    Shortages and damages must be reported within 5 days of delivery.